Return and Exchange Policy
At Junaid Perfumes, we are committed to customer satisfaction and to providing a premium shopping experience that meets the highest quality standards. Accordingly, the following Return and Exchange Policy has been established:
First: Return and Exchange Conditions
- All products are eligible for return or exchange, except for Dehn Al Oudh products, natural oud, aromatic oils & discounted bundles.
- The product must be in its original condition, unused, and sealed in its complete original packaging.
- Return requests are accepted within a maximum period of three (3) business days from the date of receiving the order.
- Exchange requests are accepted within a maximum period of fifteen (15) days from the date of receiving the order.
- Orders purchased using gift vouchers, credit cards, or discount coupons are not eligible for cash refunds. Any exchange, if applicable, shall be subject to the applicable terms and conditions.
Second: Exchange of Defective Products
In the event of a manufacturing defect, the customer is entitled to request an exchange for a similar product within a maximum period of fifteen (15) days from the date of receiving the order, provided that the product is unused and in the same condition as received.
“Try & Decide” Offer: For returns of products included in this offer, only the product value will be refunded, excluding shipping and delivery fees.
Exchange Requests: Shipping and delivery fees apply unless the exchange order meets the free shipping conditions stated on Junaid's website or mobile application for the respective country.
Cash on Delivery (COD): Refunds for orders paid via COD will be issued as discount points credited to the customer's Junaid 1910 Club account. Cash refunds will not be provided.
Return Shipping Fees: A shipping fee of 10 Riyals will be deducted from the total refundable value of returned products.
We appreciate your trust in Junaid Perfumes and are always pleased to serve you.
